How to solve the installation problem?
Under normal circumstances, we will send 1-2 engineers to the customer site to install and debug the equipment, and it takes about 10 days for one set machine. If affected by travel restrictions, we will provide very detailed installation drawings and online guidance. The equipment will be installed and debugged in the factory before leaving, and each component will be marked to keep a one-to-one correspondence with the installation drawing.
How to solve the after-sales problem after the equipment is installed?
We suggest customers download communication applications for rapid support. We set up a separate communication group for each customer, which includes salespersons and factory technicians. If you have any after-sales problems, just describe the issue and send photos or videos to the group. Our technicians will guide you and provide a solution immediately.
How long is the machine warranty?
For car washes with brushes, the equipment is guaranteed for 2 years after delivery; touchless car washes are guaranteed for 3 years. During the warranty period, we bear the cost of the accessories, and the customer handles the international freight.
How long is the lead time?
Standard 380V, 50HZ configurations: Rollover type takes 20 working days; Bus and truck washing machine takes 30-35 working days. Non-standard voltage customizations require an additional 10-15 working days.
If one part is broken, will it affect the operation of the entire device?
No, this is one of our design advantages. If an accessory breaks during peak hours, you can manually disable that specific function on the touch screen without affecting the normal operation of other components. Damaged accessories can then be replaced after hours.
What are the payment terms?
T/T in advance or L/C at sight can be negotiated.